We are looking to hire a remote-working bilingual customer service agent for a UK-based company to look after a wide range of services and products.
Job Requirements:
Good communication skills - Must be able to speak pitch-perfect English and have intermediate to advanced writing skills
Must be fluent in Spanish and English, both verbal and in writing
Have stable internet connection (This will be tested) with backup internet provider
Have a disturbance-free environment
Have an interest in helping people
Like working as part of a team
Be receptive to feedback provided
Polite, tactful, loyal & reliable
Can handle customers in a calm manner
Have good IT skills-Literate in MS Office and be able to use internet-based portals fluently
Ticketing experience,



Freshdesk or Zendesk preferred
Must work over weekends: Saturdays & Sundays
Noise-cancelling headset
Must have had experience dealing with complaints
Things we offer:
40 hours over 5 days per week on a shift work basis.
Work from home and avoid traffic and have more time with your family
**Salary**: Up to $6,329.55 per week
**Experience**:
- Complaint Handling: 1 year (required)
**Language**:
- English (required)
Shift availability:
- Day Shift (preferred)
- Night Shift (preferred)
Work Location: Remote

📌 Bilingual Customer Service Representative (México)
🏢 Plus Telecom
📍 México