**Responsibilities and Duties**
- Review the list of assigned customers daily to identify past-due invoices.
- Report daily/weekly metrics identified by the Department Manager, including the number of customer contacts, credits initiated, past due balances collected, etc.
- Make recommendations on resolving open issues with customers with service issues or billing disputes.
- Update ERP system with clear, concise notes on daily collection efforts and interaction with customers.
- Achieve collection targets utilizing a consistent follow-up process and minimize bad debt write-offs.
LI-MO1
- A minimum of 1-2 years experience in Credit & Collections
- Bachelor's degree in Accounting or Finance preferred but not required
- ERP experience: SAP strongly preferred




- Intermediate to Advanced Excel Skills
- Fluent English required (Conversational level)
- Strong communication, negotiation, and problem-solving skills both orally and in writing
- Strong organizational skills with an ability to handle multiple tasks and meet deadlines in a fast-paced environment.
- Seeking a high-energy self-starter, able to work autonomously; identify, suggest and implement areas for improvement
- Basic accounting knowledge (bad debt reserve, reserve revenue, deferred income)
LI-MO1
**WHO WE ARE**
**WHO IS VONTIER

📌 Collections Agent (Monterrey)
🏢 Teletrac Navman
📍 Monterrey