**What You Will Do in Your Role**
- Research and resolve all issues with invoices and statement of accounts
- Document correspondence and update account as needed in system of record
- Research various systems, repositories, and customer portals to investigate and resolve unpaid invoices
- Coordinate internal resources to resolve billing issues, customer disputes and total account reconciliations
- Establish relationships with the business and deductions to assist in managing the portfolio
- Escalate invoices issues accordingly
- Support deductions management team to ensure issues/problems are resolved in a timely manner
**The Experience You Will Bring**
- Technical degree or experience in business, finance, or related field
- Spanish and English written and verbal communication
- 1 - 3 years in B2B Collections or comparable experience
**What Will Put You Ahead**
- Bachelor's degree in business, finance,



or related field
- Experience with S4 HANA and/or GETPAID// Infinium system
- Experience with Salesforce
- English language fluency
**Skills and Abilities**:
- Must be action oriented and possess excellent time management and organizational skills and manage multiple priorities meeting tight deadlines.
- Ability to analyze large data sets in spreadsheets and utilize Excel analysis tools including pivot tables, v-lookup, and if-then logic.
- Work collaboratively with other departments and functional teams to coordinate effective solutions, communicate effectively across teams, functions, and departments.
- Communicate (verbally and written) clearly and concisely and adjust communication style to improve performance.

📌 Collections Analyst (Guadalajara)
🏢 Koch Global Services
📍 Guadalajara