Sailun Tire Mexico – Customer Service Representative

Position Reporting To –National Sales Manager

Reporting to the National Sales Manager, the Customer Service Representative is responsible for daily order processing, customer communication, issue tracking, and internal compliance activities. This role ensures accurate order entry, timely follow-up with customers, proper documentation, and adherence to Sailun policies and procedures while supporting overall service excellence.

Order & Customer Support
Investigate and resolve order discrepancies or service issues, escalating complex matters when necessary.
Support customers with NOM procedures, generate NOM certificates, and follow up on the quality control process required by Mexican regulations.
Ensure documentation is complete and aligned with internal control standards.
Apply Sailun policies, procedures, and internal controls consistently.
Identify and support continuous improvement initiatives within the customer service function.

General Administration
Provide general administrative support related to customer accounts,



order documentation, and service activities.
Support scheduling of appointments, customer visits, and internal meetings when required.
Ability to communicate clearly with customers both in writing and verbally. Sales, Customer Service Skills, Excellent Written and Verbal Skills, Good Judgment, Responsive to Customer’s Needs, Perseverance, Attendance.

Bachelor’s degree or technical studies in Business Administration, Logistics, International Trade, or related field is preferred.
~2–4 years of experience in customer service, order management, logistics support, or an administrative role is preferred.
~ Intermediate to advanced English required (written and verbal).
~ Proficiency in Microsoft Office (Excel, Outlook); ERP system experience is preferred.

Sailun Tire Mexico – Representante de Servicio al Cliente

El Representante de Servicio al Cliente apoya en el procesamiento diario de pedido

📌 Client Service Representative (México)
🏢 Sailun Tire Mexico
📍 México