Alorica is a leading provider of customer experience solutions, helping the world’s most respected brands deliver exceptional customer service. With operations in over 16 countries and a integral workforce of more than 100,000 employees, we specialize in creating personalized interactions across voice, chat, social media, and other digital channels.
We are seeking a leader to oversee the strategic and operational performance of a call center team, ensuring high-quality service delivery and alignment with client expectations. This role drives team development manages resources and financial performance and identifies opportunities to improve efficiency and growth.

Develop and implements long and short-term strategies to effectively utilize technical and human resources to provide quality service to clients.
Oversee development of management team (e.g.,



setting performance expectations/targets, training, coaching, performance appraisals, etc.)
Monitors/approve monthly client billing, making revisions, as necessary. Perform other duties as assigned by management.

Minimum of 1 year of operations management experience at the Director level (or 3 years as an Operations Manager) within the BPO industry.
Advanced English level(C1). Excellent communication and leadership skills, proactive, client advocate with strong customer service, organizational and strategic planning skills, flexibility, and versatility in problem analysis and resolution. Ability to analyze and interpret qualitative and quantitative data.

📌 Director of Call Center Operations (México)
🏢 Alorica
📍 México