Administrator - Monitoring Tools

HCLTech is a general technology company, home to more than 219,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG and Public Services

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Follow-up SAP best practices for OCC operations Review and manage technical alerts for SAP Production Systems Engage incident management and technical teams needed on critical alerts to follow-up resolution Technical alerts remediation based on Standard Operation Procedures Measure alert management (open, closing, acknowledge, etc) effectiveness and efficiency Identify with stakeholders and process owners’ critical elements to monitor · KT sessions with new leads for process & documentation · Hypercare service during Go Live projec

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Provide information and documentation for auditors Follow up performance metrics of SAP Landscape on a regional view considering all the end-to-end components and systems Follow-up activities to implement recommendations from performance issues, incidents, etc Up to date OCC documentation, folio/jira management, occ area, tools and links, & machine learning Enable end-user monitoring for relevant changes and projects (massive data load for prod systems) Support to Folio (Jira) creation to follow up specialist analysis (index creations, assign specific roles, apply notes) Analyze and define monitoring dashboards to support landscape management (Solution Manager dashboards, Cloud ALM, Machine Learning, Grafa
na)Customize views or dashboards for customer consumpti

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Provide reporting capabilities for operational KPIs OCC/OTF Dashboards and alerts maintenance and improvements Classification: Internal Tableau configuration & suppo

📌 Monitoring Engineer (México)
🏢 HCLTech
📍 México