About the role.
We’re Hiring: Customer Support Engineer L2 – Authentication & Identity Infrastructure
Are you passionate about troubleshooting complex authentication environments and solving critical enterprise access issues?
We’re looking for a Customer Support Engineer L2 to join a high-impact technical support team supporting mission-critical authentication and secure access platforms in a 24/7 environment.

What You’ll Be Working With:
- Active Directory
- LDAP / DNS / Group Policy
- MFA & Certificate-Based Authentication
- Windows Server Infrastructure
- Citrix / RDS Environments
- Secure Access Gateways
- Identity Federation (SAML / OIDC)
- Enterprise Authentication Systems

What We’re Looking For:
- Experience troubleshooting Windows Server and enterprise authentication issues
- Strong understanding of Authentication vs Authorization concepts
- Hands-on experience with AD, LDAP, DNS, GPOs, certificates, and MFA troubleshooting
- Ability to analyze logs,



isolate root causes, and perform structured troubleshooting
- Familiarity with tools such as Event Viewer, nslookup, gpresult, klist, certutil, netstat, packet capture tools, etc.
- Experience supporting secure remote access (RDP, SSH, secure gateways, VPNs)
- Knowledge of authentication flows in Citrix or RDS environments
- Exposure to identity synchronization or federation technologies
- Experience working with ticketing systems like ServiceNow, Jira, or Salesforce.
- Advanced English communication skills.

Benefits
- Major medical insurance & life insurance
- 30 days of Christmas Bonus
- Saving fund 13%
- Food vouchers
- Restaurants vouchers
- Gym pass.

If you enjoy solving complex infrastructure problems and want to work in a fast-paced enterprise environment, we’d love to connect

📌 Customer Support (México)
🏢 GlobalLogic
📍 México