Essential Job Functions:
- Perform independently to resolve general partner issues related to payroll, benefits leaves, talent management, talent acquisition, learning, etc. and strive to deliver first-contact resolution.
- Work with a sense of urgency to provide accurate information in a friendly, professional, and empathetic manner translating to a positive partner experience.
- Resolve partner inquiries and issues by utilizing HR Service Center standard operating procedures, company policies & procedures, knowledge management system and other reference materials.
- Ensure proper triage, escalation and effective resolution of higher-level issues and challenging interactions to subject matter experts and/or management.
- Build and maintain effective business relationships with all departments.
- Perform, review and distribute reports and audits related to HR, quality assurance and data integrity of HCM and time and attendance systems.
- Responsible for meeting and/or exceeding established key performance indicator metrics as defined by management.




- Interact professionally and effectively through verbal and written communication with all professional contacts with emphasis on company interests.

Education/Experience :
- Associate’s degree or equivalent amount of Bachelor education in HR or related field preferred.
- 1 or more year of experience in HR, call center, or related field preferred.
- Experience in a high-volume administrative support environment supporting multiple staff and/or departments.
- Presents ideas and information to customers in a clear, concise manner, exhibiting exceptional communication skills (written and verbal).
- Adapts communication style to different customer groups.
- Demonstrates attention to and actively strives for understanding of customers’ concerns and opinions.
- Demonstrates ability to listen effectively to customer concerns and issues to provide applicable solutions.
- Demonstrated a passion for customer service with specific

📌 HR Services Representative I (México)
🏢 Petco
📍 México