**Incident Manager**:
**Job Description.**
Must Have Skills*
**Incident management, Service management and change management** using Service now (or similar tools).
Windows basic knowledge is required.
**Nice To Have Skills**
CRM Dynamics
Basic understanding
**Roles and responsibilities**
- Expert-level troubleshooting: L3 support tackles the most challenging technical issues involving in-depth knowledge of system architecture, network configurations, and advanced troubleshooting.
- Collaboration with L1 and L2 support: L3 support collaborates with lower support tiers, providing guidance and expertise to facilitate issue resolution.
- Vendor or developer liaison: L3 support may interact with product developers or vendors to address issues beyond the organization's scope.
- Continuous improvement: L3 support improves support processes, documentation,



and training materials to enhance support capabilities.
- Good experience in incident management, Service management and change management using Service now( or similar tools).
- Knowledge on Active directory and group policy concepts
Hands on daily reporting tasks
CRM Dynamics basic knowledge will be added advantage.
Tipo de puesto: Jornada completa
Salario: $50,000.00 - $60,000.00 al mes
Horario:
- Turno de 8 horas
Prestaciones:
- Descuento de gimnasio
- Seguro de gastos médicos
- Seguro de vida
- Vacaciones adicionales o permisos con goce de sueldo
- Vales de despensa
Idioma:
- Inglés (Obligatorio)
Lugar de trabajo: Empleo remoto

📌 Incident Manager - Trabajo Remoto (México)
🏢 U-Hi
📍 México