Hogarth is the Integral Content Experience Company. Part of WPP, Hogarth partners with one in every two of the world's top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across all channels and media - both established and emerging.
The number of channels at our fingertips; the need for speed; and the drive for mass personalisation, all mean that brands need different solutions.
Our global team of over 6,000 craft and technology experts brings together creative, production and innovation to help clients navigate this exciting and ever-changing world of today's content experience.
**Hogarth is looking for an IT Support**:
**What **does **a**n** **IT** **Support **do **at **Hogarth?**:
Help or support to the company or employees on hardware, network and system maintenance issues and equipment.
**Duties**:
- Assist end users in general troubleshooting, connectivity and configure Mac -90%- and Windows -10%- OS based computers.
- Acknowledge of ticketing systems and track resolutions following-up to ensure onsite and remote users' resolution of tickets.
- Setup, imaging, and hand-over computers for end users in both platforms Mac and Windows.
- Support using the following technologies for end users' account maintenance and administration:
- Active Directory.
- JAMF technology.
- Intune technology.
**Requirements**:
- Master Degree in Computer Science, Eng. In Systems, Computing or related. (Graduates or Interns)
- Preferably have worked giving technical support to Mac users.
- Preference for experienced Mac platform support and acknowledge of Apple ecosystem.




- Intermediate to advances knowledge of the latest operating systems -Mac OS, Windows 10, IOS -iPhone, iPad-.
- Medium to advanced knowledge of:
- Hardware troubleshooting for Mac and Dell computer systems and peripherals (Desktops, Laptops, Printers, WiFi, Wacom tablets, hard drives, and several other external devices).
- Office 365 mail and entire Office Suite configuration/ for Mac and Win.
- General Adobe Creative Suite troubleshooting.
- Networks, WiFi, remote connectivity, and troubleshooting.
- Experience in handling ticket system (Service Now, Zendesk, etc.).
- English (Reading/Writing/spoken/listening) - Test will be applied.
- Preferred, if experienced working with advertising agencies or related.
**Skills**:
- Work in advance.
- Solve problems.
- Manage your time.
- Prioritize the work.
- Work under pressure.
- Work as a team.
**_We are a 100% open and diverse company, which is why we want our talent to be recognized for their skills and not for factors such as race, religion, sexual orientation, gender identity, or any other aspect. We are committed to inclusiveness and celebrating diversity._**
- #LI-KZ1_
- #LI-Hybrid_
**Diversity & Inclusion**
Hogarth is an equal-opportunity employer. That means we believe in creating a truly inclusive culture that values diversity, equity and inclusion for everyone through our ideas, our people, how we behave and how we conduct ourselves. We strive to recruit people from diverse backgrounds and support them to achieve long-term success. This not only makes Hogarth a better company and place to work, but an environment where everyone can give their point of view, experience connection, enjoy opportunity and feel a sense of belonging.
**Data**:

📌 IT Support (Tláhuac)
🏢 Hogarth Worldwide
📍 Tláhuac