**Responsibilities**
- Architect and implement observability solutions utilizing advanced cloud monitoring tools such as New Relic, Dynatrace, Splunk or equivalent, to provide comprehensive insights into system metrics, logs, and traces
- Configure and customize monitoring dashboards, alerts, and metrics to enable real-time visibility into system health, performance, and reliability, facilitating rapid detection and resolution of issues
- Collaborate closely with engineering and operations teams to define and implement observability best practices and standards, ensuring alignment with industry-leading methodologies
- Analyze system performance and behavior through advanced data analytics and visualization techniques, identifying trends, anomalies, and optimization opportunities to enhance system reliability and scalability
- Develop and automate observability-related processes and workflows, leveraging scripting and automation tools to streamline monitoring, analysis, and response activities
- Stay abreast of emerging trends and innovations in observability and cloud monitoring technologies, evaluating and integrating new tools and methodologies to improve our observability capabilities
**You will work in Guadalajara, hybrid model.**
**Minimum Qualifications**
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience
- 3+ years of hands-on experience in cloud operations, site reliability engineering, or a similar role, with a focus on observability and cloud monitoring solutions
- 3+ years of experience in designing observability solutions using tools such as New Relic, Dynatrace, Splunk, or equivalent, to monitor cloud-based systems at scale
- 3-5 years of cloud infrastructure and services (e.g., AWS, Azure, GCP) and their associated observability features, metrics, logs, and traces
- Scripting and automation using languages such as Python, Bash,



or PowerShell to enhance observability capabilities and automate operational tasks, a must
**Preferred Qualifications**
- Certifications in cloud platforms (e.g., AWS Certified Solutions Architect, Azure Administrator, Google Cloud Professional Cloud Architect)
- Experience with advanced observability techniques such as distributed tracing and log aggregation (e.g., ELK Stack, Splunk)
- Knowledge of container orchestration platforms such as Kubernetes and associated observability tools for monitoring containerized environments
- Familiarity with chaos engineering principles and practices for testing and improving system resilience through controlled experiments
- You are passionate about observability and have a proven track record of designing, implementing, and optimizing observability solutions for complex cloud-based systems
- You possess strong technical skills in utilizing advanced monitoring tools and techniques to gain deep insights into system metrics, logs, and traces, enabling and optimization
- You excel in analyzing and interpreting complex system behavior, identifying patterns, trends, and optimization opportunities to enhance system reliability and scalability
- You are proactive in staying updated with the latest trends and innovations in observability and cloud monitoring technologies, continually evaluating, and integrating new tools and methodologies to enhance observability capabilities
- You thrive in a collaborative environment and enjoy working closely with cross-functional teams to drive observability initiatives and improvements that enhance overall system reliability and performance
Encora is an equal opportunity employer, committed to fostering, cultivating and preserving a culture of diversity equality and inclusion.
Every individual has the right to work in a professional atmosphere that promotes equal employment opportunities and prohibits discriminatory practices, including harassment of any kind.

📌 Site Reliability Engineer (Guadalajara)
🏢 Encora
📍 Guadalajara