Develop and implement quality assurance processes and procedures for our customer service team.
- Conduct regular audits of customer service representatives' performance and provide constructive feedback for improvement.
- Collaborate with the training department to identify training needs and develop training materials related to customer service quality.
- Analyze customer feedback and data to identify trends, areas of improvement, and best practices.
- Create and maintain reports on quality assurance metrics and key performance indicators (KPIs).
- Work closely with management to address customer service issues, escalations, and complaints promptly and effectively.
- Stay updated with industry best practices and standards to ensure continuous improvement in customer service quality.
Tipo de puesto: Jornada completa, Por periodo de prueba
Duración del contrato: 3 meses
Salario: $14,000.00 - $20,000.00 al mes
Tipos de compensaciones:
- Bono de productividad
- Bono mensual
Lugar de trabajo: Empleo presencial

📌 Customer Service Quality Assurance (QA) (Zapopan)
🏢 EA Ports Group
📍 Zapopan