**Join a team recognized for leadership, innovation and diversity**:
The Lead Customer Experience Specialist is responsible for acting as a primary contact to deliver consistent, high quality and world class customer service, as well creating the right environment and mind-set for the rest of the Customer Service Team
Excellent communication is required as well as a broadly thinking team player. He/she will be able to work efficiently in a high-pressure environment and remain calm in any circumstances.
**Key Responsibilities**
- Work as part of the team involved in end-to-end booking and billing processes - ensuring the successful and timely booking, delivery and billing
- Clear concise communications with local office support & Operations
- Work within guidelines of General policies and processes, utilization of a COE and local office support model to maximize productivity
- Order Processing & Order Management
- Follow & Comply with Customer Experience policies
- Develop and maintain effective working relationships on a regional scale with internal customers, PMT Business Leaders, Logistics and ISC personnel
- Own order to cash workflow to ensure excellent service is delivered through appropriate staff planning and scheduling
- Learn best practices from developed team.
**YOU MUST HAVE**:




- Preferred minimum of 2 years’ experience in a Customer Services environment
- Experience working in a multi discipline team
- Experience in SAP
- Good understanding and operational experience
- Ability to focus on delivery of an excellent customer support and service whilst working under diverse pressures
- Ability to interact with a wide variety of customers in various countries
- Demonstrates an ability to understand customer requirements and priorities to make the right business decisions
- Interpersonal skills
- Oral & written Communication at all levels
- Sound judgment, problem solving & appropriate decisiveness
- Can effectively and confidently present to small groups within the team
- English Fluent
**WE VALUE**:
- Understands how different functions within his/her own organisation interrelate to each other
- Understands and is familiar with the Honeywell values
- Understands the importance of health and safety in the workplace
- Good knowledge of ERP a plus
LI-Hybrid
**Additional Information**:
- ** JOB ID**:HRD
- ** Category**:Customer Experience
- ** Location**:Av. Santa Fe No 94,Torre "A" piso 1,Mexico City,CIUDAD DE MEXICO,01210,Mexico
- Nonexempt

📌 Sr Cust Exp Specialist (Tláhuac)
🏢 Honeywell
📍 Tláhuac