**Bilingual Call Center Supervisor (Sales)**
**Tipo de empleo**: Jornada completa
- **Turno y horario**: Turno de 10 horas lunes a viernes (sábado eventual)
- **Idioma**: Inglés (indispensable, tanto hablado como escrito)
- **Modalidad del empleo**: Presencial
- **Experiência**: de supervisión comprobable
- **Bono mensual**:Por métricas del equipo
**Summary**
Complete day-to-day tasks that include, but are not limited to:
Managing team, as well as meeting KPIs and company goals. Monitor individual and team performance, identifies opportunity areas and creates action plans for improvement.
Key duties and responsibilities:
- Manage employee schedules, monitor calls and provide support with questions regarding the product.
- Lead, motivate and train staff to meet established goals and objectives.
- Monitor performance, provide and document constructive feedback to ensure quality and procedural compliance.
- Establish and execute development plans to ensure continuous improvement in operational proficiency, quality and customer satisfaction.
- Ensure timely evaluation of employee performance and incentive tracking.
- Take escalation calls and turn them into learning opportunities.
- Elaborate and execute motivational plans and activities to promote a great working environment.




- Prepare for weekly and quarterly business review meetings.
- Collaborate with other areas to ensure company policies compliance.
- Serve as liaison between company and client, balancing client needs with business goals.
**Qualifications**:
- Demonstrated proficiency in managing and motivating teams.
- Adaptability to manage constantly changing priorities and workflow.
- Work efficiently in a high demand, team oriented and fast-paced environment.
- Ability to work and communicate effectively with all levels of the organization.
- Ability to make timely and sound decisions under pressure.
- Time management.
- Computer and excel proficiency.
- Proficiency in spoken and written English.
*_This is an on-site position._
Tipo de puesto: Tiempo completo
Salario: $6,900.00 - $7,700.00 al mes
Horario:
- Turno de 10 horas
Prestaciones:
- Caja de ahorro
- Vales de despensa
Tipos de compensaciones:
- Bono de asistencia
- Bono de productividad
- Bono de puntualidad
- Bono mensual
Educación:
- Bachillerato terminado (Deseable)
Experiência:
- Atención al cliente: 1 año (Deseable)
Idioma:
- Inglés (Deseable)
Lugar de trabajo: Empleo presencial

📌 Bilingual Call Center Supervisor (Indeco Universidad)
🏢 Servicios De Telecomunicaciones
📍 Indeco Universidad