Sales Support Junior

SoftwareOne Academy

Scope: Full-time |Hybrid|Location: Mexico City

The Sales Support collaborates closely with SoftwareOne's Local Sales Teams. This involvement encompasses the entire process lifecycle, including tasks such as running customer data, handling price inquiries, leading all aspects of renewals, and ensuring the seamless processing of orders. The Sales Support role significantly enhances customer relationships and optimizes operational efficiency throughout these processes.

What does a day-to-day look like in this role.

Provide outstanding customer service to ensure customer satisfaction and maintain good relationships.

Research all relevant information required to complete tasks.

What’s

new in the role?
- Ensure order processing
- Interaction and efficient communication between sales, order requestors, finance

,

and procurement

in case of needed information to release the order
- Expected to

maintain

high levels

of quality

throughout

the process

Key responsibilities:
- T

icket management
- Quote review




- Order review and full configuration
- Data request and delivery with

the

requestor and internal customers
- Send o

rder confirmation to

the

customer
- Follow up on unprocessed orders according to required approvals

and status (open) according to the

established escalation path

Job Requirements
- Bachelor’s Degree or equivalent experience in Business Administration, International Affairs or related fields
- Excellent English written & verbal Skills (B2+ to C1 level).
- 0 -1 years’ experience Customer service experience.
- General math skills, PC proficiency, knowledge of MS Office, and Adobe Acrobat.

Desired Qualifications
- 0-1 years’ experience in the software industry.
- Excellent Excel Skills
- Knowledge of ERP Systems functionalities.
- Knowledge of Independent Software Vendor/Software Publisher or manufactures (Licensing).

Soft Skills
- Efficient communication, organization, multitasking, and time ma

📌 Sales Support Junior (Miguel Hidalgo)
🏢 Softwareone
📍 Miguel Hidalgo