We are hiring for Core Solutions Architect – IMS (Remote)
- Location:
Brazil, Mexico, Ecuador, Colombia
- Work Hours:
Must support North America business hours (Mon–Fri)
- Salary: 35/hr USD

Role Overview

We are seeking an experienced Customer Technical Care Advocate (CTCA) to provide technical consultation, operational support, and issue escalation management for a telecom Mobile Core / IMS network environment. This role supports engineering and operations teams by ensuring network stability, troubleshooting complex issues, and assisting with network optimization and evolution initiatives

Key Responsibilities
- Provide day-to-day Mobile Core network operations support
- Act as a technical point of contact for engineering and operations teams
- Support IMS Core platforms and services
- Perform advanced troubleshooting, log analysis, and root cause analysis
- Lead technical bridge calls during critical incidents
- Support network automation, observability, and security improvements
- Collaborate with cross-functional teams to resolve complex network issues

Required Skills




- Strong experience in Mobile Core / IMS technologies
- Knowledge of LTE, VoLTE, VoWiFi, and 5G networks
- Experience with Telco Cloud (CNF/VNF environments)
- Familiarity with Linux/Unix troubleshooting
- Understanding of network protocols such as TCP/IP, DNS, Diameter, Radius, LDAP
- Experience with Kubernetes, Docker, Helm, Ansible, OpenStack, or cloud-native environments
- Strong communication and customer-facing skills

Preferred
- Experience with telecom vendor core network platforms
- Exposure to network monitoring, automation, and containerized telecom solutions

Work Environment
- Fully remote role
- Must support US business hours
- Flexibility required during critical incidents or escalations

We are Connectors.
We thrive on ‘quality over quantity’ and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy

📌 Core Solutions Architect – IMS (Ciudad de México)
🏢 NextGen | GTA: A Kelly Telecom
📍 Ciudad de México