Experience Design Director, CX Latin America

Location: Mexico (Guadalajara or Monterrey).

Occasional travel will be required in support of client and team needs.

Bilingual in Spanish and English (oral and written) required

Who You’ll Work With

Are you a design leader who can build a practice from the inside out? Do you bring both craft and commercial instinct, someone who can represent design, advertising, marketing and customer strategy across cultures, capabilities, and clients? Do you thrive at the intersection of design excellence, team building, and cross-functional leadership?

Our experience design team is investing in Latin America, not as an outsourcing model, but as a strategic expansion of how we deliver. We are always blended: onshore and nearshore, together. We are seeking an Experience Design Director, CX Latin America to be our first dedicated XD/CX leader in the region, based in Mexico.

You will represent the Customer Experience capability across Mexico and Colombia, directly lead and grow our design teams in the region,



and serve as a strategic partner to North American go-to-market and delivery leaders. You will be ambassador, operator, and leader, often in the same week.

What You’ll Do

Regional Leadership & Representation
- Serve as the XD/CX capability ambassador for Latin America, representing customer strategy, marketing and advertising, and experience design across internal leadership conversations in the region
- Directly oversee the growing design team across Mexico and Colombia, including country leads and individual contributors
- Partner with go-to-market leads on key North American accounts to scope and solution blended team engagements, integrating Latin American design talent into cross-border delivery
- Educate internal stakeholders across capabilities and locations on what CX does, how to leverage it, and how our blended model creates value
- Build and refine the portfolio of services that our Latin American design practice c

📌 Experience Design Director, CX Latin America (Guadalajara)
🏢 Slalom
📍 Guadalajara