Position: User Operations Specialist (Spanish Speaker)
Location: Vietnam (relocation required)

About the Role:
On behalf of our client, a fast-growing multinational iGaming company, we are seeking a dynamic User Operations specialist to join the office in Ho Chi Minh City, Vietnam. The idóneo candidate should be a Spanish speaker with strong knowledge of the Mexican market and be willing to relocate to Vietnam. The company will provide full relocation support.

Responsibilities:
- Manage the full lifecycle of platform user operations, including user acquisition, activation, retention, conversion, and re-engagement, to increase user scale and activity levels.
- Develop user operation strategies based on business objectives, and plan and execute activities related to user growth and user engagement.
- Analyze user data to gain insights into user behavior and needs, continuously optimizing user operation strategies and product experience.
- Build and optimize user tiering systems, developing differentiated operation plans for different user segments.
- Collaborate with product,



marketing, data, and other teams to drive the implementation of user growth-related projects.
- Monitor key user metrics (e.g., retention rate, activity rate, conversion rate, etc.), conduct regular reviews, and continuously improve operational performance.
- Stay informed about industry trends and competitor dynamics, and propose innovative user operation ideas and strategies.

Requirements:
- Bachelor's degree or above; majors in Marketing, Media, Data Analysis, or related fields preferred.
- 3+ years of experience in internet user operations, with proven experience in successful user growth or user operation projects.
- Familiar with user lifecycle management and user tiering operation methods, with a systematic understanding of user growth.
- Strong data analysis skills, with the ability to identify problems through data and drive strategic optimization.
- Strong event planning and project e

📌 User Operations Specialist (Ciudad de México)
🏢 LESTARS MANAGEMENT CONSULTANCY
📍 Ciudad de México