**Job Title: ServiceNow HR Product Lead LifeCycle and Chat**:
**Career Level - D1**
**Introduction to Role**:
Join our team at AstraZeneca as a ServiceNow HR Product Lead LifeCycle and Chat. In this role, you will be responsible for managing and maintaining the LifeCycle Events, Virtual Assistant, and Agent Chat tools. Your role will be pivotal in ensuring that these tools are continually improved, that content is relevant, and that the user experience is first class. This is your chance to be part of a team building a community, interacting with diverse cultures and perspectives, united by our sense of belonging. This is the place to learn and grow together!
**Accountabilities**:
Your responsibilities will include ensuring that BAU demand is delivered, assisting with the delivery of metrics/reporting/dashboards and analytics, liaising with advisory desks to improve content, reviewing the upgrade functionality for LifeCycle Events, Virtual Assistant and Agent Chat, and working with key HR stakeholders to review and adopt latest features. You will also be responsible for analysing usage data and ensuring maximum adoption of functionality across the HR portfolio of services.
**Essential**
- Must have experience operating in general teams with strong communication and influencing skills
- Understanding of and experience with ServiceNow HRSD
- Strong interpersonal skills (written, verbal, presentation).
- Strong analytical and problem-solving skills.
- Experience fostering continuous improvement.




- Experience using enterprise agile planning tools (e.g. Atlassian Jira, AirFocus, Miro etc.)
- Operationally astute and tenacious, being able to cut through issues to deliver excellent results.
- Familiarity of working in an international, multi-time zone support environment.
- Technical background and willingness to work agnostically
- Strong decision-making capability
**Desirable**
- ServiceNow HCM Fundamentals
- Formal certification in business analysis practice
- LEAN expertise/certification.
When we put unexpected teams in the same room, we unleash bold thinking w
ith the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That’s why we work, on average, a minimum of three days per week from the office. But that doesn't mean we’re not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.
At AstraZeneca, you'll be part of a team that supports the delivery of life-changing medicines for patients by enabling the rest of the business to run effectively and harness our transformative science. We're on a journey of growth and evolution to find better ways to translate value for the business and our patients. We're always adapting and challenging the status quo, it's what helps us to succeed. Be proud to work at a leading business where your contribution benefits the lives of patients across the world.

📌 Servicenow HR Product Lead Lifecycle and Chat (Guadalajara)
🏢 Astrazeneca
📍 Guadalajara