**Requirements**:
- Experience in customer service, preferably in insurance or financial services.
- Knowledge in customer follow-up and handling complaints.
- Experience in the financial sector is preferred.
- Proficiency in English at 100%.
**Responsibilities**:
- Attend to key accounts by supporting the operational team to meet the value proposition.
- Ensure that key clients' requirements and complaints are addressed efficiently and within established timelines.
- Define team KPIs to measure productivity.
- Propose improvements in the customer service process for both internal and external clients.
- Provide attention and service to all lines of business
- Retain and maintain accounts.
**Soft Skills Required**:
- **Communication**: Excellent verbal and written communication skills are essential for effectively liaising with clients and team members.
- **Problem-Solving**: Ability to quickly identify and address customer issues,



offering effective solutions to ensure client satisfaction.
- **Teamwork**: Collaborative attitude to work effectively with team members and support the development of a positive team environment.
- **Adaptability**: Flexibility to adapt to changing priorities and client needs in a fast-paced environment.
- **Empathy**: Capacity to understand and empathize with customer concerns, demonstrating a genuine desire to assist and resolve issues.
- **Organization**: Strong organizational skills to manage multiple tasks and priorities while maintaining attention to detail.
Tipo de puesto: Jornada completa
Sueldo: $20,000.00 - $35,000.00 al mes
Horario:
- Diurno
- Lunes a viernes
- Turno de 8 horas
Prestaciones:
- Aumentos salariales
- Vales de despensa
Tipos de compensaciones:
- Bono anual
Lugar de trabajo: Empleo presencial

📌 Customer Service Executive (Iztapalapa)
🏢 Rainmaker
📍 Iztapalapa