**Vacante para la empresa KM Headhunters de Mexico en Fracc. Las Palmas -Tijuana, Baja California**:
Manage daily IT operations,
- Lead and support a team of IT employees and contractors including conducting regular meetings to ensure alignment with goals and objectives.
- Must be hands-on with the infrastructure and operations.
- Implement and maintain operations and security procedures, processes, and tools to enhance security and increase efficiency, quality, and productivity.
- Maintain high levels of security, infrastructure functionality, reliability, availability, performance, regulatory compliance, and IT disaster recovery.
- Contribute to the development and implementation of cybersecurity education.
- Ensure system security and data integrity through proactive monitoring, and incident response.
- Monitor and analyze performance metrics and SLAs to meet business and customer needs.
- Manage technology vendors and service providers, establishing clear service level agreements and expectations.
- Oversee service desk operations and help manage Mexico and US service desk teams.
- Contribute to the strategic direction, design, and delivery of the technology roadmap, encompassing operating systems, physical and virtual servers, storage, backups, data center infrastructure, and physical cabling.
- Ensure comprehensive documentation and maintenance of infrastructure systems configuration and operating procedures.



- Stay updated on industry trends and developments in IT operations management.- Manage the IT infrastructure and operations budget to align with financial goals.
Experiência y requisitos
Bachelor of Science/Bachelor of Arts in Computer Science, IT, - 6+ years of proven experience as IT Infrastructure Manager, with leadership responsibilities, including hiring, disciplining, coaching, rewarding, and terminating employees.
- Experience managing Cloud services including security, provisioning, cost management, data redundancy, and system migration.
- Microsoft Office 365 online mail exchange experience.
- Thorough understanding of networks and cloud computing.
- Experience in outsourcing and vendor management.
- Proficiency in ERP (Enterprise Resource Planning) systems
- Technical proficiency in IT infrastructure, networks, databases, and systems troubleshooting.
- Commitment to maintaining a strong customer service culture and delivering superior service-oriented infrastructure operations.
- English is required.
**Nível de educación deseada**:
Maestría
**Nível de experiência deseada**:
Nível Gerencial
**Función departamental**:
Tecnología / Internet
**Industria**:
Manufactura, Bienes de Consumo
**Habilidades**:
- Computer Science, IT,
- Manage technology
- English is required.
- Proficiency in ERP
- Must be hands-on

📌 Gerente de Sistemas It (Tijuana)
🏢 KM Headhunters de Mexico
📍 Tijuana