POSITION TITLE: Operations Manager
DIVISION / DEPARTEMENT: Fashion / Retail
REPORTING TO: Boutique Director
LOCATION: Guadalajara
At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.
ABOUT THE ROLE
The Boutique Operations Manager ensures that the boutique team is equipped with the data, product and tools to constantly delight clients. Responsible for ensuring the boutique environment,
product availability, personnel and processes uphold CHANEL’s leading luxury stance, you drive the efficiency of the boutique, overseeing the back-office teams.
WHAT IMPACT YOU CAN CREATE AT CHANEL
Reporting to the Boutique Director, you are key in supervising all boutique operations to ensure performance and productivity. Directly Managing the Back of House team (back-office),



you guarantee the right support to the sales activity to enable the ultimate client experience. Your analytical skills and pragmatic approach to business enable you to formulate tactic and strategic recommendations to collectively reach the boutique objectives.
You create a significant impact by:
Motivating the back-office teams to create the conditions that promote an expectation-exceeding client journey:
Conveying the House Strategy to the relevant teams, ensuring objectives are understood and executed effectively
Managing the back-office team in terms of recruitment, leadership, and setting and monitoring individual goals of team members, performing PMP (retail title for Year End Retrospective) and providing regular follow-up through one-to-one conversations
Identifying development areas of team members and formulating action plans, including training programmes, to enhance skills and performance
Ent

📌 Boutique Operations Manager | Guadalajara
🏢 Chanel
📍 Guadalajara