FBS - Farmer Business Services is part of Farmers operations with the purpose of building a integral approach to identifying, recruiting, hiring, and retaining top talent. By combining international reach with US expertise, we build diverse and high-performing teams that are equipped to thrive in today's competitive marketplace.

We believe that the foundation of every successful business lies in having the right people with the right skills. That is where we come in—helping Farmers build a winning team that delivers consistent and sustainable results.

Since we don't have a local legal entity, we've partnered with Capgemini, which acts as the Employer of Record. Capgemini is responsible for managing local payroll and benefits.

What to expect on your journey with us:

A solid and innovative company with a strong market presence
A dynamic, diverse, and multicultural work environment
Leaders with deep market knowledge and strategic vision
Continuous learning and development

Requirements

Summary:





This position supervises an execution support team that delivers operational and administrative assistance to Business Insurance agents and internal partners. The role is accountable for team performance, service quality, and adherence to standardized processes. It ensures consistent, professional, and timely agent-facing support, while maintaining clear boundaries between execution support activities and work requiring licensed expertise. The role operates within a distributed, multi#time zone environment and supports seamless coordination across the broader department.

Responsibilities:

Lead, coach, and develop a team of execution support representatives.
Conduct daily team huddles, weekly 1:1s, and periodic performance reviews.
Manage team performance against defined service and productivity metrics, including call volume, responsiveness, and scheduling outcomes.
Provide real-time coaching, feedback, and performance improvement guidance.
Develop and maintain scripts, in

📌 FBS Call Center Supervisor (Ciudad de México)
🏢 Capgemini
📍 Ciudad de México