Responsibilities
Serve as a technical owner for production support, ensuring the stability, availability, and performance of Python backend services, React Native mobile applications, GraphQL APIs, PostgreSQL databases, and AWS cloud infrastructure.
Lead the investigation and resolution of production incidents, service disruptions, performance degradation, and customer-reported issues.
Analyze application logs, system metrics, distributed traces, and database activity to quickly identify root causes and restore service.
Troubleshoot complex issues across application, infrastructure, database, network, and integration layers.
Perform detailed log analysis using Datadog, CloudWatch, and other observability tools to identify failure patterns, bottlenecks, and system anomalies.
Investigate data-related issues by executing SQL queries, analyzing database performance, validating data integrity, and troubleshooting PostgreSQL and DynamoDB-related problems.
Develop and deploy bug fixes, hotfixes, and permanent corrective actions to prevent incident recurrence.
Participate in on-call rotations and act as a senior escalation point for critical production incidents.
Coordinate incident response activities, provide timely stakeholder communication, and drive service restoration efforts.
Conduct root cause analysis (RCA) for major incidents and document findings, corrective actions, and preventive measures.
Create and maintain operational runbooks, troubleshooting guides, support documentation, and knowledge base articles.
Improve monitoring, alerting, logging, and observability capabilities to proactively detect issues before they impact customers.
Partner with development teams to prioritize production defects, technical debt remediation, and system reliability improvements.
Support application releases, production deployments, and change management activities, ensuring successful implementation and post-deployment validation.
Identify opportunities for automation to reduce m
📌 Sr. Software Engineer (México)
🏢 Petco
📍 México