**Customer Support Specialist Temporary Maternity leave**:
**At ABB, we are dedicated to addressing general challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.**:
**This position reports to**:
Marketing & Sales Manager
**Your role and responsibilities**:
In this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction. The work model for the role is: #L-Hybrid This role is contributing to the ELECTRIFICATION team and stakeholders You will be mainly accountable for: - Ensuring the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams. - Recommending appropriate solution for customer requests and coordinating with the related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling,



resourcing, quotes, price lists, invoice, etc.) is in place. - Keeping the customers proactively informed on the issue status based on the inputs received and clarifying their doubts. - Preparing and analyzing regular statistics (e.g., forecast) using available tools and collecting additional relevant information and tracking regular sales performance against the target and sharing insights with the management.
**Qualifications for the role**:
- Bachelor´s Degree with experience in customer service.
- 2-3 years of experience in customer care and fix quality issues
- Knowledge of MS Office (Advanced Excel), ERP (SAP) FICO Model.
- Knowledge of Manufacturing, Quality & Electrical testing Process.
- Leadership, Proactive, Work under pressure and decision making.
- Advanced level of English
**Benefits**:
- Retirement plan
- Life insurance
- Paid Parental leave (gender neutral)
- Accident insurance
- Wellbeing program
- Dental Insurance
- Flex days
- Employee Assistance Program (PAE)
- Development platforms: Spark, Harvard Manager Mentor and English Learning EF
**More about us**:

📌 Customer Support Specialist Temporary Maternity (México)
🏢 ABB
📍 México