About our company
Confie is the largest independent personal lines insurance agency and broker in the United States—serving customers nationwide. In 2010, we established our Shared Services Center in Tijuana, Baja California, creating a world-class operation built to efficiently support our customers, drive innovation, and develop exceptional talent. Since then, our Mexico operation has become a vital extension of our organization, strengthening the work that powers our U.S. business and elevating the experience of customers across all 50 states. Today, more than 1,800 team members—both on-site and remote—help fuel our success with a focus on quality, consistency, and operational excellence.
Our growth reflects a deep investment in technology, continuous improvement, and—most importantly—our people. We foster an inclusive, fast-paced, and collaborative culture where employees are encouraged to grow and build long-term careers with a company shaping the future of insurance.
Learn more at www.confiemx.com

Job Description





The Application Support Specialist I provides front-line support for enterprise applications critical to the organization’s daily operations, including proprietary platforms such as Atlas, AgencyTrak, EasyInk, and other integrated business systems. Unlike a general Helpdesk Technician, who primarily handles hardware, password resets, or desktop issues, this role requires application-specific knowledge, data awareness, and business process understanding. The Specialist operates within a complex, multi-system environment, supporting workflows, transactions, and application behaviors that directly impact sales, accounting, and customer experience. This position builds the foundation for a career in Application Support, Incident Management, Dispatch Coordination, or Customer Success, emphasizing analytical thinking, communication, and cross-platform troubleshooting.

1 Incident Management & User Support
a. Serve as the initial point of contact for all a

📌 App Support Specialist (México)
🏢 Confie TA Admin
📍 México