Customer Success Engineer – XDR
About Trantor Inc
Trantor Inc. is a global technology services and consulting company headquartered in Palo Alto, California, with delivery centers across the USA, Canada, and India. We partner with Fortune 500 companies and high-growth enterprises to drive digital transformation through Product Engineering, Cloud Enablement, Data & AI Solutions, Automation, and Customer Success Services. At Trantor, we thrive in a collaborative, agile, and people-first environment.
Why Join Trantor?
Trantor offers the opportunity to work on diverse, cutting-edge projects in a culture that values innovation, continuous learning, and collaboration. Enjoy the flexibility of a hybrid/remote role while contributing to impactful initiatives in a truly general organization.
About the Opportunity
A Customer Success Engineer (CSE) for Cortex XDR ensures customers maximize value from their security investment through technical guidance, troubleshooting, and deployment support. This role focuses on post-sales support for Cortex XDR (endpoint, cloud, network)



and requires expertise in security, threat investigation, and API integration, often involving direct client collaboration and troubleshooting.
Key Responsibilities
- Technical Support: Triage and resolve complex, post-sales technical issues regarding Cortex XDR via Video Calls, tickets, and remote sessions, ensuring SLAs are met.
- Deployment & Optimization: Guide customers through agent installation, policy configuration, and optimizing Cortex XDR for Windows/Linux platforms. Analyze customer requirements, provide guidance & assistance throughout the customer lifecycle to ensure a quick and successful product deployment.
- Troubleshooting: Perform advanced, multi-level troubleshooting at the application and OS level to isolate faults (code, configuration, environment).
- Customer Advocacy: Act as a technical expert to ensure successful, long-term adoption, proactively addressing customer needs and managing

📌 Telecommute Customer Success Engineer (México)
🏢 Trantor
📍 México