Job Description:
- Gather and analyze data for potential business expansion- Identify specific business opportunities- Influence stakeholders to support business projects- Assist with project management for selected projects- Coordinate with different departmental teams to produce better business outcomes- Test business processes and recommend improvements- Convert road map features into smaller user stories- Write clear and well-structured business requirements / documents- Write EPICs and user stories- Identify automation opportunities- Create reports, dashboards and visualizations to understand business performance- Analyze process issues and bottlenecks and to make improvements- Communicate and validate requirements with relevant stakeholders- Develop and maintain reporting tools- Perform data discovery, analysis and modeling- Collaborate with product manager on road map planning and prioritization
Responsibilities- Define configuration specifications and business analysis requirements- Perform quality assurance- Define reporting and alerting requirements- Own and develop relationships with partners, working with them to optimize and enhance our integration- Help design,



document and maintain system processes- Report on common sources of technical issues or questions and make recommendations to product team- Communicate key insights and findings to product team- Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer
**Required Skills**:
- Previous experience in Business / Systems Analysis or Quality Assurance- A degree in IT / Computer Science- Proven experience in eliciting requirements and testing- Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools- Solid experience in writing SQL queries- Solid experience building complex spreadsheets.- Basic knowledge in generating process documentation- Strong written and verbal communication skills including technical writing skills- Fluent in English
Preferred Skills- Service Cloud Salesforce - Omnichannel preferable- SQL- Jira & Confluence
About US
- Working at Jade Integral
Talented people are drawn to world-class organizations that offer outstanding opportunities, and Jade Global is an employer of choice for individuals around the world. We invest in each employee’s personal and professional wellbeing because we understand that client success, as well as our ultimate success, starts with our employees.
We seek to provide the benefits you need while standing behind you every step of the way. Our programs include health-related policies and leave donation policy.

📌 Business Analyst - Salesforce (Guadalajara)
🏢 Jade Global
📍 Guadalajara