General Description
Responsible for coordinating and executing the activities required to provide comprehensive support to PennEngineering’s customer base, supporting the PEM, Haeger, Heyco, Sherex, PEM Auto, and Profil brands, ensuring effective communication between the customer and internal areas of the organization.

Acts as the central point of contact, managing the flow of information from areas such as Operations, Planning, Engineering, and Quality to the customer, as well as ensuring proper execution of commercial and administrative processes, including order entry, quotations, and responses to RFQs, ensuring compliance with standards of timeliness, accuracy, and customer satisfaction.
Requirements
Education
Bachelor’s degree preferred
Experience / Knowledge
- Minimum of 3 years in customer service, inside sales, or account management in a B2B environment.
- Experience in industrial manufacturing, preferably in the automotive supplier sector.
- Experience managing customer relationships and multiple stakeholders.




- Experience in dynamic environments with high workload and multitasking.

Technical Knowledge
- Intermediate proficiency in Microsoft Office.
- Knowledge of ERP systems (JD Edwards EnterpriseOne preferred).
- Basic knowledge of EDI transactions (orders, ASN) and VMI schemes.
- Ability to learn and adapt to new technologies and systems.

Key Competencies
- Customer focus and results-oriented mindset.
- Effective communication skills (verbal and written).
- Organization and time management.
- Proactivity and sense of urgency.
- Analytical thinking and problem-solving skills.
- Openness to continuous learning and feedback.
- Ability to work in dynamic and multitasking environments.
- Basic technical understanding of industrial products.
- Attention to detail and accuracy in execution.

Physical Demands / Effort
Mental Effort
- Requires a high level of concentration and analysis to simultaneously manage multiple accounts, orders, and customer requireme

📌 Customer Service (México)
🏢 PennEngineering®
📍 México