Mercedes-Benz AG is responsible for the integral business of Mercedes-Benz Cars and Mercedes-Benz Vans, with over 170,000 employees worldwide. Mercedes-Benz AG is one of the world's largest manufacturers of luxury passenger cars. The company focuses on the development, production and sales of passenger cars, vans and vehicle-related services. Furthermore, the company aspires to be the leader in the fields of electric mobility and vehicle software. The product portfolio comprises the Mercedes-Benz brand with the sub-brands of Mercedes-AMG, Mercedes-Maybach, Mercedes-EQ, G-Class and the smart brand. As sustainability is the guiding principle of the Mercedes-Benz strategy and for the company itself, this means creating lasting value for all stakeholders: for customers, employees, investors, business partners and society as a whole.

Objective:

Act as the primary communication channel for Mercedes-Benz Vans fleet customers, driving solutions and improvement initiatives that enhance customer satisfaction and foster long-term loyalty and retention with the brand.

Day to day (main tasks):




- Provide support to fleet customers on issues related to CS&P; Vans, providing follow-up and timely conclusions with the areas involved by MB México and the dealer network, sharing the needs and points of view of customers, as well as continuously updating the customer information.
- Responsible for the development of the mobile workshop business, as well as the comprehensive monitoring of its operational and commercial performance, ensuring the implementation of strategies that drive growth, profitability, and service excellence.
- Personally advise fleet customers (Customer dedication), and sometimes regional fleet, both corporate and regional headquarters, workshops, etc, on issues related to product knowledge, original MB spare parts, service, workshop conditioning, workshop processes, etc. In adherence to the Compliance requirements established by the company.
- Coordinate follow-up

📌 Vans Customer Service (México)
🏢 Mercedes-Benz México
📍 México