We are looking for a Support Engineer based in Mexico to join our team and provide technical support for our core biometric software product running in customer production environments.
What You'll Do
Provide technical support for our core biometric software product running on customer production environments
Monitor existing systems, troubleshoot, and resolve incidents for existing customers
Deliver changes and patches to customer environments
Automate recurring support and monitoring tasks using REST APIs
Improve internal tools and procedures for deployment, monitoring, and support of Innovatrics ABIS
Work with Linux servers, Kubernetes clusters, and Docker containers supporting production deployments
Support and maintain database environments (SQL, Oracle)
Collaborate with colleagues from the ABIS Business Unit (Delivery, Consulting, and Engineering) on support, product, and procedure improvements
High proficiency in English, and Spanish (written and spoken)
Previous experience in Application/OS Support or System Administration




Hands-on experience with Linux server administration
Experience with Kubernetes and Docker in a production support context
Working knowledge of SQL and Oracle database administration
Experience with REST APIs and automating support/monitoring tasks
Strong troubleshooting and analytical skills, with the ability to resolve complex issues and clearly communicate solutions
Responsible, independent, and proactive approach to work
Team player, comfortable sharing and absorbing knowledge with colleagues
Active English language skills
Basic knowledge of networks and network technologies
Willingness to participate in 24/7 on-call support rotations
Nice to Have
Proficiency in Portuguese (written and spoken) is an advantage
Prior experience supporting biometric, identity, or border-control systems
Experience working with international, distributed teams
At Innovatrics, we offer competitive compensation aligned with role level, experience, skills, and

📌 System Engineer (Ciudad de México)
🏢 Innovatrics
📍 Ciudad de México