Concord is a leading loan-servicing company with more than three decades of experience delivering high-quality solutions for originators, lenders, and capital providers across consumer and commercial markets.

Our Mission

We exist to deliver exceptional servicing outcomes for our clients and borrowers by combining deep domain expertise, robust technology platforms, and a steadfast focus on compliance, risk management, and client service. With this expanded platform, we aim to be the go-to partner across the credit lifecycle for both consumer-finance and commercial/lease portfolios.

About The Role

This is a specialized role within the organization, responsible for handling high volume loan and lease payoff requests, generating payoff statements, and providing posting instructions to the accounting department.

This position will interface with the entirety of the Customer Success team, from payoff requests to calculation, delivery, and escalations if necessary. You will also be responsible for tracking and managing client approval of payoff requests.

Key Responsabilities





Reviewing contract status, documents, and contract performance to ensure payoff quotes are calculated accurately and protect the company's financial interests
Regular attendance and adherence to schedule, as response times and volumes are critical
Reviewing all payoff letters provided for accuracy and completeness
Coordinating with internal legal and default management teams to evaluate payoff requirements on default and delinquent contracts. (monthly non-accrual lists)
Responding to questions and issues regarding payoff amounts or requests to clients and customers.
Identifying incoming payoffs and providing accurate posting instructions to the accounting department.
Participation and engagement in all "payoff task force" channels and monthly conference calls
Prioritizing workflow to generate all payoff related activities within required timeframes and maintain appropriate service levels.
Review

📌 Commercial Payoff Specialist (Ciudad de México)
🏢 Concord
📍 Ciudad de México