Role Overview
The Operations Lead will oversee the day-to-day operations of the analytics platform across the LatAm region, serving as the critical bridge between technical teams and business stakeholders. This senior role ensures smooth platform operations, timely issue resolution, and the continuous improvement of data products and services. The idóneo candidate brings deep experience in analytics operations, a strong stakeholder management background, and the bilingual communication skills needed to drive outcomes across a distributed, cross-functional organization.

Key Responsibilitie
sManage daily operational activities for the analytics platform in LatA
mServe as primary point of contact for LatAm stakeholders regarding data and analytics need
sCoordinate with data engineers and BI engineers on pipeline development and dashboard maintenanc
eTriage and escalate data quality issues, tracking resolution and communicating status to stakeholder
sMonitor system performance and alert on issues affecting data availability or qualit
yMaintain documentation of processes, workflows,



and system architectur
eCollect and communicate stakeholder feedback to the central team for prioritizatio
nSupport onboarding of new stakeholders and training on BI tools and self-service analytic
sParticipate in incident response and post-mortem activitie
sDrive continuous improvement through process optimization and automatio

n
Required Skil
ls10-11 years of experience in analytics, data operations, or related fiel
ds5+ years in an operations or team lead capaci
ty3+ years supporting analytics platforms in production environmen
tsExperience working with retail or e-commerce business mode
lsStrong background in stakeholder management and communicati
onProficiency in SQL and ability to write/debug data queri
esHands-on experience with Snowflake and d
btKnowledge of BI tools (Tableau, ThoughtSpo
t)Understanding of data pipelines and ETL/ELT concep
tsFamiliarity with data quality monitoring a

📌 Operations Lead (Ciudad de México)
🏢 Element Technologies
📍 Ciudad de México