Resumen:
(Please submit resume in English)
Based in Mexico City, Mexico, we are LoJack a leader in the stolen vehicle recovery market. We are seeking a bilingual Desktop Support Technician with at least 3 years of experience to maintain our computer-related infrastructure and assist individuals experiencing IT difficulties. This is an exciting opportunity for those who want to work for a stable, well-established company, building transformative technologies within the revolutionary domain of IoT.
**Responsabilidades**:
- Advise staff on appropriate procedures for directing their IT-related queries and recommendations.
- Receive and document requests for support.
- Decide on the most suitable ways of providing aid.
- Deliver IT and related assistance upon request, or as you deem suitable.
- Configure new desktops, routers, modems, and similar devices.
- Perform routine inspections and upkeep of existing installations.
- Update computer operating systems and other important software, as needed.
- Substantiate requests for hardware and software purchases and upgrades, if appropriate.
- Provide suggestions on appropriate training for staff.
- Provide expert desktop management including imaging, software installation, updates, maintenance, and performance monitoring High-level IT support, related to complex desktop and end-user troubleshooting.
- Install, configure, and update approved hardware, software, desk phones, softphones, corporate mobile devices, and computer-related peripherals.
- Document new procedures and information and update current documentation
- Assist in updating the IT desktop inventory list for all new/replacement and returned equipment.




- Other duties as may be assigned.
Calificaciones:
- 3+ Years extensive experience implementing, administering/supporting the following technologies:
- Advanced Knowledge of Microsoft Office 365
- Linux OS
- MacOS
- Knowledge and Experience with Networking technologies and concepts LAN/WAN, VPN, Firewalls, DHCP/DNS
- Desktop Imaging Software (Ghost, Dell Image Assist, CloneZilla, etc...)
- iOS and Android Mobile Devices
- Enterprise printers/scanners
- Label Printers
- Executive-level support
- Remote desktop management tools such as Kaseya or equivalent
- Audiovisual and teleconferencing unified communication tools and related equipment
- Experience with Help Desk Ticketing systems such as JIRA
- Experience with Label Printing, Bartender, EZ Label, Label Vision
- Extensive Experience with Powershell, CLI
- Involvement with company-wide deployments and/or migration efforts
- Experience with Ticketing Systems and Tech Support Skills.
- Fully Bilingual English/Spanish.
Strong Pluses
- Certifications in CompTIA A+, Network +, Mac OSX, Windows 10, Linux
**We offer**:
- Full-time position.
- Base monthly salary: $20,000 to $25,000 monthly gross salary according to experience.
- Law Benefits.
- Superior Perks.
- Excellent work environment.
- Being part of an international corporation with opportunities of professional growth.
- Work schedule: Monday to Friday from 9:00 a.m. - 6:00 p.m. Saturdays 9:00 a.m. - 2:00 p.m.
If you are a talented desktop support technician with at least 3 years of experience and have interest in the Internet of Things domain, we want to speak with you.

📌 Desktop Support Technician (Ciudad de México)
🏢 LoJack
📍 Ciudad de México