Description

Gigamon, recently certified as a Great Place to Work, helps the world’s leading organizations run fast, stay secure, and innovate. We provide the industry’s first elastic visibility and analytics fabric, enabling organizations to close the cloud visibility gap and gain actionable insight across hybrid cloud infrastructure.

To support our Services & Support digital journey, Gigamon is seeking a Senior Program Manager, Service Operations to lead strategic cross-functional programs that improve service delivery, operational scalability, systems effectiveness, and business outcomes across the Global Success organization. This position will be located in Mexico City, Mexico.

Position Summary
The Senior Program Manager, Service Operations is responsible for leading complex operational and systems-driven initiatives across Global Success. This role partners closely with business stakeholders, IT, analytics, and cross-functional leaders to define priorities, translate business needs into scalable solutions, and drive programs from concept through implementation and adoption.



This person will own end-to-end program execution for service operations initiatives, including process improvement, systems enhancement, business readiness, stakeholder alignment, timeline management, risk mitigation, change management, and measurable value realization. The idóneo candidate combines strong program leadership with experience in service operations, systems implementation, and cross-functional business transformation.

Key Responsibilities
Program Leadership
- Lead strategic Global Success programs from intake through execution, launch, and stabilization
- Build and manage detailed program plans, milestones, dependencies, risks, and deliverables
- Drive alignment across stakeholders in Global Success, IT, BizApps, analytics, and other partner teams
- Establish governance, communication cadence, and executive-ready status reporting for programs in flight
- Ensure programs are

📌 Support Program Manager (Ciudad de México)
🏢 Gigamon
📍 Ciudad de México