On-site position in the City of Puebla

VENTES is working with a fast-growing, innovative company revolutionizing inventory management and acquisition in a dynamic industry. We are expanding our team to include a Contact Center Manager, a key player in ensuring that our organization scales efficiently and our processes run smoothly.

Job Summary
The Contact Center Manager will be responsible for scaling and improving company operations, ensuring that we continue to execute efficiently as we grow. This role involves driving company goals, improving and maintaining operational systems, and managing team performance to align with business objectives. The idóneo candidate will have a strong background in operations, process efficiency, and team management within a high-growth technology environment.

Key Responsibilities
Strategic Leadership
● Work closely with leadership to define company objectives, set clear KPIs, and ensure follow-through on key initiatives
● Provide strategic insights and adjustments to keep the company on track
● Lead efforts to optimize company resources,



support staffing decisions, and improve internal infrastructure to sustain business expansion

Operations Management
● Manage on-site operational frameworks that allow the company to function effectively
● Develop and enhance systems, workflows, and processes that support scalable growth and operational efficiency
● Identify bottlenecks and implement solutions to improve performance
● Maintain tools and processes to ensure execution alignment

Team Leadership & Development
● Oversee staff performance and track productivity metrics
● Collaborate with leaders to ensure employees are aligned with company goals
● Support professional development and engagement initiatives
● Coordinate with remote teams and external partners to ensure smooth operations

Risk & Compliance
● Identify operational risks and implement mitigation strategies to ensure business continuity
● Maintain awareness of compliance re

📌 Contact Center Manager (México)
🏢 Ventes Recruiting
📍 México