Application Support Engineer – Java

Requirements
- Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field.
- Minimum of 5 years of experience providing Application Support for enterprise applications in production environments.
- Strong technical knowledge of: Java, SQL, Unix/Linux, Shell Scripting, Splunk, AppDynamics, ServiceNow,StarFleet
- Experience supporting mission-critical applications within the financial services industry.
- Hands-on experience supporting applications related to:
- Electronic invoicing (CFDI generation)
- Regulatory reporting platforms (Reportware)
- APPIAN workflow and business process automation solutions
- Understanding of incident, problem, and change management processes.
- Experience using monitoring, logging, and performance analysis tools.
- Basic understanding of financial products and banking operations.
- Ability to troubleshoot complex production issues using multiple data sources.
- Strong analytical and problem-solving skills.
- Excellent customer service, communication,



and stakeholder management skills.
- Ability to work collaboratively across cross-functional technology teams.
- Experience participating in production releases and post-deployment validation activities.
- Strong organizational skills with the ability to prioritize multiple tasks in a fast-paced environment.
- Intermediate English (written and verbal communication).

Responsibilities
- Provide functional and technical support for Java-based applications in production environments, ensuring service availability and operational continuity.
- Monitor application health and performance using tools such as Splunk, AppDynamics, and other observability platforms.
- Troubleshoot, analyze, and resolve production incidents and problems within established Service Level Agreements (SLAs).
- Perform Root Cause Analysis (RCA) and implement corrective and preventive actions to minimize recurring incidents.
- Participate in c

📌 Java Application Support remote position (México)
🏢 Confidential Careers
📍 México