**Responsibilities**:
- ⁠ ⁠Resolve support escalations from the Service Desk and 2nd/3rd Line teams
- ⁠ ⁠Deskside support and troubleshooting
- ⁠ ⁠Maintain ticket updates in the ITSM Management Tool (Service Now) and ensure customer and stakeholders remain informed
- ⁠ ⁠Resolve tickets within SLA
- ⁠ ⁠Build PC’s and Macs as per defined specifications
- ⁠ ⁠Provide end-user support for Business Applications such as Microsoft products, Apple products
- ⁠ ⁠Provide support for desktop operating systems including Windows 10/11and Mac OS
- ⁠ ⁠Provide support for audio visual technologies utilized for client meetings and basic meeting room checks and support
- ⁠ ⁠Provide support for multiple mobile solutions including iOS and Android smart phones
- ⁠ ⁠Fault find and problem solve recurring desktop issues
- ⁠ ⁠Troubleshooting printing devices
- ⁠ ⁠Asset Management
- ⁠ ⁠Maintain high levels of customer satisfaction
**Eligibility rules**:
- ⁠ ⁠At least 1 years experience working as a 2nd Line Support Engineer.
- Mandatory skills:
- ⁠ ⁠Windows 10/11 desktop operating system support experience
- ⁠ ⁠Mac OS support experience
- ⁠ ⁠Basic Active Directory Administration




- ⁠ ⁠Messaging support experience (based on Microsoft Exchange)
- ⁠ ⁠Office suites up to 2016 and O365
- ⁠ ⁠DesktopLaptop hardware Builds, Support & Maintenance
- ⁠ ⁠Asset Management lifecycle support
- ⁠ ⁠Intune build deployment
- ⁠ ⁠Mobile and Telephony skills
- ⁠ ⁠Basic knowledge of networking concepts, principles and troubleshooting
- Desirable but not mandatory skills:
- ⁠ ⁠Troubleshooting deployment packaging
- ⁠ ⁠Comms room support
**Soft skills**:
- ⁠ ⁠Good level of written and oral English.
- ⁠ ⁠Strong communication skills - both written and oral
- ⁠ ⁠Excellent Customer Service and interpersonal skills
- ⁠ ⁠Versátil and confident working on own or as part of a team, based out on client sites
- ⁠ ⁠Enthusiasm for working with end-users and solving their problems
- ⁠ ⁠Self-motivated and able to manage time effectively
- ⁠ ⁠Excellent fault finding and problem solving skills
- ⁠ ⁠Professionally presentable
**Job Type**: Contract
Pay: $3,000.00 per day
**Experience**:
- Desktop Support: 4 years (required)
**Location**:
- Monterrey, N. L. (required)

📌 Desktop Support Engineer (Monterrey)
🏢 Linear International
📍 Monterrey