**Description**:
The PSS will work closely with a team of Account Managers and Sales team members in order to support their responsibilities that include, but are not limited to:
- Provide excellent customer service to all program participants, clients, and internal teammates
- Assist with creating and maintaining online registration platforms
- Complete operational updates within GIS and other systems
- Organize and manage individual travel requests
- Assist in the collection of outstanding individual payments from program participants
- Develop template itineraries for various destinations including building out our online “app” itineraries
- Prepare all program related final documentation for distribution to travelers
- Create orientation and marketing materials for clients
- Manage data from different registration portals and platforms
- Complete other general administrative tasks including, but not limited to:



phone calls and data entry projects
- Fulfill other projects as assigned by the management team
**Requirements**:
The successful applicant must possess:
- Fluent in English and Spanish
- Microsoft office proficiencies including Microsoft Excel, Word, Outlook, and PowerPoint
- Strong teamwork skills; proactively seek out ways to add value
- Excellent written and oral communication skills - Advanced English
- Ability to multi-task and to prioritize in order to complete several projects
- Capacity to work independently in a fast-paced environment
- Strong attention to detail and organization details is a must
- Interest in integral education with a basic knowledge of world markets, capital cities, languages spoken and currencies
- Bachelor's Degree Desired

📌 Program Support Specialist (Mérida)
🏢 Worldstrides
📍 Mérida