Job Description

Scope:
- Act as a Single point of contact (SPOC) for the respective region/countries.
- Co-ordinate across respective teams to understand process/technology nuances, as needed.

Responsibilities:
- Responsible for the service management and delivery of effective & compliant HR operations processes (inhouse model or outsourced service delivery). Accountable for Payroll, Data Management and Time management processes in the countries of responsibility.
- HR Service Delivery, Governance and Processes.
- Governance over the HR Service Delivery and processes in region of responsibility ensuring consistent, timely, accurate and compliant operations.
- Region process owner for defined HR process families (e.g. workforce data management, payroll, time management, other HR services).
- Drive process harmonization and optimization in the region following general process standards, as well as compliance with local labor laws.
- Analyze, resolve or escalate HR service-related issues in region of responsibility to ensure timely resolution.




- Ensure implementation of process key controls for the country to mitigate risks related to compliance, HR data security, GDPR and other regulations.
- Drive process digitalization in the region of responsibility.
- Provide support materials, training on tools and/or process in the region of responsibility.
- Communication of changes and/or improvements via multiple platforms and/or mediums.

Payroll Governance
- Governance over specified country payroll to ensure compliance with the requirements, laws and regulations in force for the country.
- Conduct periodic audits to ensure that company payroll practices are compliant with all government regulations.
- Verifies compliance with federal and state payroll requirements; stays current with changes in the laws.

Vendor Management:
- Manage country vendors within the region (e.g. Payroll vendors, country vendors,).
- Monitoring BPO´s overall operational compliance with the MSA (M

📌 Regional HR Service Lead (México)
🏢 Confidential
📍 México