What's the role?
We are seeking a Senior Technical Support Engineer with a strong background in mobile and embedded SDK application development who thrives at the intersection of technical expertise and customer success. In this critical role, you’ll serve as a trusted technical advisor for customers, helping them unlock maximum value from HERE’s industry‑leading location products and services across the entire lifecycle, including evaluation, production, and optimization.
As a Senior Technical Support Engineer, you will:
Support mobile and embedded SDK implementations across Android, iOS, and Flutter
Investigate and resolve complex production issues using stack traces, logs, and debugging tools
Partner with customers to troubleshoot integrations involving APIs, SDKs, and cloud services
Analyze root causes and drive permanent solutions for high-impact technical challenges
Act as an escalation point for complex customer issues
Collaborate cross-functionally with engineering, product, and support teams
Manage multiple priorities and customer engagements in a fast-paced environment




Who are you?
You are a problem-solver with strong technical depth and a customer-focused mindset, comfortable navigating complex technical environments while communicating clearly with diverse audiences. You bring:
Experience working with mobile applications, cloud services, and APIs (e.g., REST, SDKs, Java)
Strong troubleshooting skills across mobile platforms and backend integrations
Knowledge of mapping technologies such as geocoding, routing, navigation, and positioning
Ability to analyze issues, identify root causes, and communicate solutions effectively
Experience working in customer-facing or cross-functional environments
Strong collaboration and communication skills (written and verbal)
Ability to manage multiple priorities and adapt in dynamic environments
Accountability and ownership to drive tasks through completion
Please submit resumes in English.
This is a hybrid opportunity an

📌 Sr Technical Support Engineer (México)
🏢 HERE Technologies
📍 México