Restaurant365 is a SaaS company disrupting the restaurant industry Our
cloud-based platform provides a unique, centralized solution for accounting and
back-office operations for restaurants. Restaurant365’s culture is focused on
empowering team members to produce top-notch results while elevating their
skills. We’re constantly evolving and improving to make sure we are and always
will be “Best in Class” ... and we want that for you too

The Renewal Specialist owns the commercial renewal process beginning 120
days prior to contract expiration, including CPQ Renewal Opportunity management,
quote creation, and forecast accuracy.

While the Renewal Specialist owns renewal execution mechanics, pricing changes
that result in contraction require documented alignment from the assigned
Customer Success Manager (CSM), who retains churn accountability for their Book
of Business.

The Renewal Specialist ensures:

* Contraction rationale is documented in the Renewal Opportunity

* Forecast adjustments reflect approved revenue changes





* No renewal proceeds without cross-functional visibility

* Accurate and timely records of renewal activities in CRM and ERP tools (e.g.,
Salesforce, CPQ systems, Intacct)

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How you'll add value:

CPQ & Forecast Ownership

This role is fully accountable for:

* Activating and managing Renewal Opportunities in Salesforce CPQ

* Generating accurate Renewal Quotes

* Maintaining forecast precision within ±5% variance

* Driving on-time renewal completion

* Coordinating approvals and exception workflows

Digital/Scaled Renewal Motion

For Digital/Scaled (DST) customers under $50K ARR, the Renewal Specialist owns
the full renewal lifecycle through an automation-driven model, including:

* Monitoring automated usage and payment risk signals

* Triggering save plays when thresholds are breached

* Issuing renewal quotes via CPQ automation

* Maintaining forecast ownership for the DST portfolio

* Identify growth opportunities for Sales

CSM and Accou

📌 Renewals Specialist (Ciudad de México)
🏢 Restaurant365
📍 Ciudad de México