INTRO:

At Capgemini Engineering, the world leader in engineering services, we bring
together a global team of engineers, scientists, and architects to help the
world’s most innovative companies unleash their potential. From autonomous cars
to life-saving robots, our digital and software technology experts think outside
the box as they provide unique R&D; and engineering services across all
industries.
Join us for a career full of opportunities. Where you can make a difference.
Where no two days are the same.

YOUR ROLE:

As Veeva Application Support Engineer you´ll participate in the management and
support of Veeva platform applications (Quality, RIM, Clinical, Vault,
etc.) deployed across multiple integral manufacturing plants and business units.

This role will ensure high system availability, regulatory compliance, and
seamless user experience, while driving continuous improvement and supporting
global operations.

Key Responsibilities

* Provide L2/L3 support for Veeva Applications across global sites (24x5 /
follow-the-sun model as required)




* Troubleshoot and resolve incidents, service requests, and problem
tickets within SLA timelines
* Support core Veeva modules such as Veeva Vault Quality (QMS, Deviations,
CAPA, Change Control), Veeva Vault RIM, Veeva Clinical
* Configure and enhance Workflows, forms, and business rules, Object
configurations and metadata, Reports and dashboards
* Support integrations with ERP systems (SAP), MES / Manufacturing systems,
LIMS (LabVantage, etc.), External regulatory systems

YOUR PROFILE:

* Bachelor’s degree in computer science, Engineering, or related field
* 5-10 years of hands-on experience with Veeva Vault (Quality / Clinical / RIM)
* Strong understanding of Cloud-based SaaS platforms & Configuration
(workflows, objects, lifecycles)
* Experience with API integrations (REST/SOAP)
* Data migration and validation
* Reporting tools
* Advanced English Communication

WHAT YOU´LL LOVE:

-Work on meaningful projects that use techn

📌 Veeva Applicaton Support Engineer (Aguascalientes)
🏢 Capgemini
📍 Aguascalientes