Why Join ContactPoint360?
At ContactPoint360, we think differently. We believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just buzzwords, but a way of life. Here, you won’t just be a coworker; you’ll be part of a team that redefines both employee and customer experiences. Our coworkers are essential partners in delivering exceptional work and are also friends who support and uplift each other.
We are one of the fastest-growing BPOs in the world, and our secret is simple: it’s our people. We invest in our people and develop them into future leaders. Did you know that 50% of ContactPoint360’s leaders were promoted from within? Our CEO’s journey, starting as a phone agent, reflects our commitment to genuine care for our people—it’s in our DNA.
**Join the #ChangeMakers movement at ContactPoint360, where your creativity and passion aren’t just welcomed—they’re essential.
**About the Role**
ContactPoint360 is seeking a Brand Promotion Officer to position Monterrey as a premier BPO destination and highlight ContactPoint360’s culture, talent,



and people. This role will focus on creating engaging daily content, including short
- and long-format videos, to showcase our brand and attract new clients and talent.
**Key Responsibilities**
- **Promote Monterrey & ContactPoint360**:Develop and execute a brand strategy to highlight Monterrey’s appeal and ContactPoint360’s unique culture.
- **Daily Content Creation**:Create short and long videos capturing our people, culture, and work environment.
- **Social Media Management**:Actively manage and post daily on Facebook, Instagram, TikTok, and Google to grow our online presence and engagement.
**Qualifications**
- 3+ years of experience in content creation and social media marketing.
- Proficiency in video editing and graphic design.
- Bilingual in English and Spanish is a plus.
**Skills**
- Strong storytelling skills with a creative approach to showcasing our brand.
- Knowledge of social media platforms and strategies for engagement.

📌 Brand Promotion Officer (Monterrey)
🏢 Contactpoint 360
📍 Monterrey