**Telemarketer / Customer Service Relations Officer**:
**job summary**:
**key purpose of the role**:
- Act proactively in order to minimize information and tools gaps with the aim of improving the service offered
- Find effective solutions in managing a complaint or disservice demonstrating the value of the Company
- Create a climate of trust to retain customer loyalty
- Adopt and comply to the Company standards and procedures
- Follow direction, suggestions and communication from the team leader in order to maximize service efficiency and sales results
- Contribute to create and maintain a high-quality work environment so all team members are motivated to perform at their highest level
**education & skills**:
- Language capabilities:
- 3 Officers:



fluency in english (french is a strong plus); at least one with good french (able to backup for emergency or residual cases the “french speaking” officer)
- 1 Officer : fluency in French and english (italian is a strong plus)
- Any officer: able to speak in spanish or portoguese is a strong plus
- At least 3 year of experience in customer service (phone channel inbound and outbound mandatory)
- Analytical capabilities potential
- Strong communication and listening capabilities
- Strong sales and problem solving approach
- Strong teamworking approach
- Able to work under pressure
- Good knowledge of excel and power point and CRM tools (Salesforce experience is a plus)
- Available to work on shifts (Monday to Friday opening hours between 8am and 8 pm)

📌 Ejecutivo Telemarketing Turno Vespertino (México)
🏢 Ieu Universidad
📍 México