Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us
Job Description
As a Customer Care Advocate, experience guides you in delivering exceptional customer service and you resolve issues to create an outstanding customer experience every time. You succeed where each day brings new challenges, and you embrace change with enthusiasm, striving to achieve the best possible outcomes for customers.



You will work in a diverse and multicultural team and hybrid program with general opportunities . Your primary responsibilities include facilitating equipment returns, processing replacement and sales orders, managing credits and shipping discrepancies, and addressing accounts receivable discrepancies, ensuring that Rockwell Automation meets the urgent demands of its customers.
Additionally, you will help identify and improving opportunities to enhance overall efficiency and customer satisfaction.
Your Responsibilities
Support customer orders for credits and returns through email, SAP, or phones.
Facilitate equipment returns, replacement orders, sales orders, credits, shipping discrepancies, and accounts receivable discrepancies to meet urgent customer demands.
Identify trends through analysis and escalate to the appropriate channels.
Collaborate with Specialists and Business Process Owners to identify best practices.
Work with multicultural customers and teams.
I

📌 CUSTOMER CARE ADVOCATE (Ciudad de México)
🏢 Rockwell Automation
📍 Ciudad de México