Customer Service Representative - Latin America

Snapshot of your day
A typical day in this role begins by reviewing pending deliverables and addressing customer inquiries through multiple channels (email, chat, phone). The associate analyzes each request, provides quick and effective solutions, documents the interaction in the appropriate system (SAP/CRM), and follows up accordingly.

How you will make an impact:
- Entering orders and sending order acknowledgements.
- Checking prices and requesting changes to the Channel Partner (CP) when necessary.
- Monitoring allocated material and sending shipping instructions in urgent cases.
- Requesting and confirming batch information.
- Coordinating shipments and sending export documentation to Channel Partners.
- Supporting revenue recognition when customers require financial invoices for customs.
- Assisting Accounts Receivable when needed.
- Closely following up on sensitive Red Blood Cell orders.
- Creating Salesforce cases and, when required, entering Credit/Debit Memos, Returns, and Free of Charge (FOC) orders.




- Obtaining Certificates of Origin and other certificates, sending them to customers, and entering sample orders when necessary.

Additionally, you will contribute by supporting Channel Partners, integral customers, distributors, and end users through:
- Sending proper documentation such as acknowledgements (ACK), tracking numbers, invoices, and following up on orders.
- Managing comprehensive account responsibilities including price and delivery verifications, order entry, scheduled delivery date changes, forecasting, material shipment tracking and expediting, order management, and customer information maintenance.
- Requesting material allocation, coordinating shipments, investigating claims, and ensuring proper follow-up.
- Working on revenue recognition when required and maintaining close oversight of Red Blood Cell orders.
- Creating and following up on Salesforce cases, as well as generating credit/debit m

📌 Representante del servicio de atención al cliente (México)
🏢 Bio-Rad LAM
📍 México