Title: Workforce Success Coordinator
Location: Monterrey, Mexico (on-site)
About the Company:
Since its founding in 1996, CTC has grown into a trusted general partner in AI & ML, Enterprise Applications, Digital Services, Managed Services, and Business Services. With headquarters in Detroit, Michigan, CTC has a team of over 2,000 experts worldwide. We empower more than 100 organizations to tackle complex challenges and transform them into sustainable competitive strengths--driving innovation, efficiency, and growth every step of the way. Our strengths have always been Commitment to Customer, Commitment to Colleagues, and Commitment to Community (CTC).
Role Overview:
The Workforce Success Coordinator serves as the primary post-hire point of contact for employees and contractors, ensuring a seamless experience from onboarding through assignment completion.
This role blends operational workforce administration (onboarding, attendance, timesheets, documentation) with proactive employee engagement, structured check-ins, and risk identification (retention, assignment health,
early warning of issues). The business objective is to provide greater visibility into assignment health, employee engagement, compliance, and potential risks before they become client-facing problems.
This is not a traditional HR Generalist role. It excludes payroll calculation, benefits strategy, and complex employee relations investigations, while emphasizing proactive relationship management, structured check-ins, and workforce success.
Key Responsibilities:
1. Employee Engagement & Assignment Success:
- Serve as the primary internal point of contact for active employees and contractors following onboarding.
- Maintain ongoing communication with employees to identify concerns, answer questions, and provide support.
- Monitor employee satisfaction, engagement levels, and overall assignment success.
- Partner with Recruiting, Operations, and Account Management teams to support a positive employee
📌 Workforce Coordinator (México)
🏢 CTC
📍 México