Client Operations Coordinator

Location: Remote – Mexico
Schedule: Full-Time, Monday–Friday | 8:30 AM – 5:30 PM EST

About the Role
We’re looking for a proactive and customer-focused Client Operations Coordinator to serve as the primary connection between our customers and internal teams. In this role, you'll act as the bridge between clients, consultants, and support specialists, ensuring requests are routed efficiently, communication remains clear, and customers receive an exceptional experience throughout their journey.
We're interested in someone who enjoys building relationships, coordinating multiple priorities, and keeping projects and customer requests moving forward

What You'll Do
Customer Success & Relationship Management
- Serve as the primary point of contact for customers
- Build and maintain strong client relationships
- Conduct proactive customer check-ins and follow-ups
- Ensure customers receive timely updates and support
- Help improve overall customer satisfaction and engagement

Client Coordination & Cross-Functional Partnership




- Act as the bridge between customers and internal consultants, specialists, and support teams
- Route customer requests to the appropriate internal resource for resolution
- Coordinate communication across multiple departments to keep requests moving forward
- Gather information from customers and communicate requirements clearly to internal teams
- Follow up proactively to ensure customer needs are addressed and expectations are met
- Advocate for customers internally while maintaining alignment with company processes and priorities

Support Coordination
- Review and assign incoming customer requests to the appropriate consultant or specialist
- Monitor support queues and follow up on open items
- Guide customers through support processes and available resources
- Ensure requests are tracked accurately and resolved efficiently
- Maintain accurate records and customer notes within CRM systems

Customer Experience Owners

📌 Client Operations Coordinator (México)
🏢 Remoto Workforce
📍 México