Roadside Assistance Coordinator (Trucking)

Location
Remote (Mexico-based candidates supporting U.S. clients)

Work Schedule:
Thursday to Monday or Friday to Tuesday
⏰ 8:00 am – 5:00 pm or 9:00 am – 6:00 pm CT

We’re Hiring: Roadside Assistance Coordinator (Trucking)
We are looking for a Roadside Assistance Coordinator (Trucking) to support drivers during roadside breakdown situations and ensure operations continue smoothly and efficiently.
This role is idóneo for someone who thrives in fast ‑ paced environments , enjoys problem‑solving, and can stay calm under pressure while supporting drivers in real‑time situations.
Role Overview
As a Fleet Maintenance Coordinator, you will be responsible for assisting drivers during breakdown events and coordinating solutions quickly and efficiently.
Key responsibilities include:
- Supporting drivers during roadside breakdown situations
- Managing common issues such as:
- Tire‑related problems (punctures, blowouts, damage)
- Emergency repair coordination
- Communicating directly with drivers to provide guidance and reassurance




- Coordinating with vendors and service providers for repairs
- Managing repair processes and ensuring proper follow‑up
- Following established procedures and guidelines to ensure timely resolutions

✅ What We’re Looking For
- Basic mechanical knowledge and practical understanding of truck and trailer operations
- Familiarity with:
- Common truck fault codes
- General repair processes
- When to escalate issues to dealerships
- Experience in trucking, transportation, dispatch, driver support, roadside assistance, or maintenance coordination is a strong plus
- Candidates with 1 year+ of relevant experience will be considered
- Comfortable working with systems and managing data; prior maintenance software experience is a plus but not required (training provided)
- Strong communication and interpersonal skills
- Ability to remain calm under pressure and manage high‑stress situations
- Experience with de‑escalat

📌 Roadside Assistance Coordinator (México)
🏢 Remoto Workforce
📍 México